All goods are guaranteed from the date of delivery for the period and under the conditions warranted by ourselves. If any goods are found to be defective during the guarantee period and providing such defects have not occurred through incorrect installation, usage or maintenance procedures, or through the liability of other products or persons, we will at our discretion either rectify or replace the defective part of the goods or refund a corresponding proportion of the original price in accordance with the manufacturer's warranty. All goods should be carefully checked for any visible defects both before and during installation. Any goods which are installed in spite of such defects are not covered by the guarantee. Under no circumstances shall we be liable for any consequential loss whatsoever in the event of any claim arising under a guarantee.
The terms of the our warranty are as
Atkinson & Kirby flooring is
guaranteed for ten years for all residential installations to
be free from defects caused as a direct result of faulty manufacture providing the floor is installed in accordance with the Atkinson & Kirby
installation instructions, a copy of which can be found in each
pack of flooring.
Atkinson & Kirby boards are
carefully inspected by quality control personnel before leaving the
factory. However, flooring should be carefully examined by the
customer and the installer for any defects prior to installation. In
the unlikely event of a defective board being found, it will be
replaced free of charge. In the event that a defective board is
installed whether inadvertently or deliberately, no warranty shall
All Atkinson & Kirby flooring is
manufactured using a sophisticated bonding system with each board
being produced under intense heat and pressure to ensure the highest
level of quality. In the unlikely event of any structural failure of a
board within one year of the installation of the floor, we will at our
discretion either repair or replace the defective board free of
charge. If failure occurs more than one year after installation but
before the end of the warranty period, the liability under this
warranty will decrease by 10% of the invoice value each year and will
be limited to the repair replacement or refund (at our
discretion) to the decreased value for that year.
Atkinson & Kirby floors are not guaranteed for use with electric under-floor heating.
Atkinson & Kirby floors are
specifically designed to withstand the effects of normal moisture or
dryness. They are built with a cross-layered base making them
extremely stable. Atkinson & Kirby residential floors are therefore
significantly more resistant to expansion and contraction than
traditional solid hardwood floors. Provided they are installed and
maintained in accordance with Atkinson & Kirby installation and maintenance instructions, Atkinson & Kirby floors are
guaranteed against damage caused by normal moisture and arid
conditions. Should any floor fail under normal moisture conditions during the warranty period, we
will at our discretion repair or replace the damaged flooring but we
shall not be liable for any costs of finishing.
described above will not apply and we will not in anyway be liable
in the event of:
Installation - Performance of the floor is highly dependent upon
proper installation. Installation must therefore be in strict
accordance with the
Atkinson & Kirby installation instructions.
Maintenance - Maintenance must be in strict accordance with Atkinson & Kirby maintenance instructions.
Environmental Conditions - Atkinson & Kirby flooring products are
guaranteed to perform in what we consider to be normal
residential applications. Any exposure to excessive heat or moisture
may cause damage to the flooring and is not covered by this warranty
regardless of cause or source. Any damage caused by environmental
conditions outside the tolerances specified in the Atkinson & Kirby installation instructions is excluded from any or all of this
warranty. Please note that Atkinson & Kirby flooring is not suitable for use
in bathrooms, conservatories, or areas of high humidity.
Misuse - No
responsibility will be accepted for any damage caused directly or
indirectly through misuse, abuse, accident or use that is not
consistent with the Atkinson & Kirby installation instructions. No guarantee either express or
implied is given for any damage due to inadequate care or other
causes including without limitation, stains; damage caused by worn
or narrow-heeled shoes, by the movement of furniture or equipment,
by heavy items, by impact, by scratches or scarring caused by pets
or other animals, by abrasive or sharp-pointed items, by extreme
heat or from moisture caused by wet mopping, spills or standing
Repairs - Alterations and unauthorised repairs to any Atkinson & Kirby flooring will void any and all express or implied warranties
including merchantability or fitness for purpose. Any authorised
repairs will not extend the guarantee period.
Reinstallation - In the event that we replace defective boards, we shall
not be liable to provide for or incur the costs of removing or
reinstalling the defective floor or resurfacing or refinishing the
replaced or surrounding floor or to provide for the cost thereof unless and to the extent expressly provided in the warranty
description above. No liability to replace or repair shall extend to
any sub-floor materials or any other items used in the course of
removal, installation or refinishing.
Normal Variances - Wood is a natural and living product. Variations in colour, grain
and texture may occur and are not therefore defects and as such no
warranty shall apply thereto. Installed flooring will change colour
over time and as this is a natural characteristic of wood products,
no warranty shall apply. Exposure of all or parts of the installed
flooring to direct sunlight may cause variations in colour and such
variations are not covered by this warranty.
This warranty is not
transferable and is extended only to the original purchaser and for
the original installation. All warranties shall expire on sale,
transfer or relocation of all or any part of the installed
LIMITATIONS - The above warranty is
the only warranty either express or implied provided by ourselves for
residential applications involving light to normal traffic conditions.
No warranty is provided for Atkinson & Kirby floors in industrial or commercial
applications.Except as stated herein
no other warranty, express or implied, is provided including any
warranty of fitness for a particular purpose. No retailer, installer,
dealer, distributor, agent or employee has authority to increase the
scope or alter the terms or the coverage of this warranty. No
agreement to repair or replace shall in any event act to extend the
period of coverage of any warranty provided.In no event shall
we be liable for any claim loss or damage arising from the
purchase, use or the inability to use its products or from any form of
special, indirect, incidental, or consequential damages including,
without limitation, lost profits, emotional, multiple, punitive or
exemplary damages, or legal fees. In no event shall we be liable
for the costs of old or new materials other than Atkinson & Kirby floors.
In no event shall our liability exceed the amount we actually
received for the sale of the defective materials concerned. Any claim
under the terms of this warranty must be made within two months of the
date on which the defects first became known or first should have been
discovered. All claims must be in
writing and in order to make a claim under this warranty, evidence of
the purchase date and the identity of the original purchaser and
installation location must be provided. Without such proof, no
warranty shall apply.