FLOORS Direct
Krono Vintage 8155 Appalachian Hickory floor
Krono Vintage 8156 Red River Hickory floor
Krono Vintage 8157 Smokey Mountain Hickory floor
Kronofix 1665 Royal Oak floor
Kronofix Rustic 9747 Harvester Oak floor
Krono Stone Impression Classic 8457 Palatino Travertin floor
Krono Stone Impression Classic 8475 Mustang Slate floor
Kronostep Super Natural Classic 8573 Harlech Oak floor
Kronostep Super Natural Classic 8632 Colonial Oak floor
How to use our website


Welcome to our Online store where we hope you'll find what you're looking for.

Our online ordering system is simple and easy to use and payment can be made via secure server. However if you're at all concerned about ordering or paying over the internet, there's always the phone or the fax or the post - you'll find all our details at the foot of the page.

We deliver right across the country, even internationally if required, and our products are sourced from some of the world's leading manufacturers. Free expert advice by e-mail or over the phone is always available so.............................

Have fun browsing!

Finding a laminated floor

Click here for a quick look at all our laminated floors. Hover the cursor over the floor you'd like more details on and then click on any of the options in the pop-up menu for further information on that particular floor.

Alternatively if you looking for a floor for a particular application, click here for our Floors by Specification page. Again, hover the cursor over the floor you'd like more details on and then click on any of the options in the pop-up menu for further information on that particular floor.

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Finding an engineered floor

Click here for a quick look at all our engineered floors. Hover the cursor over the floor you'd like more details on and then click on any of the options in the pop-up menu for further information on that particular floor.

Alternatively if you looking for a floor for a particular application, click here for our Floors by Specification page. Again, hover the cursor over the floor you'd like more details on and then click on any of the options in the pop-up menu for further information on that particular floor.

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Finding a vinyl floor

Click here for a quick look at all our vinyl floors. Hover the cursor over the floor you'd like more details on and then click on any of the options in the pop-up menu for further information on that particular floor.

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Samples

We strongly recommend that you use our free sample service before deciding on a floor. Not everyones's browser is set up in the same way and whilst we have gone to a lot of trouble to get the floors looking right, there is no substitute for seeing the real thing and being able to compare it to decor and furnishings.

Samples are sent out free of charge so click on the 'Order a free sample' option on the drop-down menu, fill in your name and address and the sample will be off to you in the next 1st-class post.

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Calculating quantities

If you need any help calculating quantities for an installation, click on the 'Calculate quantities' option on the drop down menu for that particular floor, put in either the area of the room OR the length and width of the room, press the button and it'll tell you exactly what you need for your installation.

There's also a handy conversion calculator at the top of the 'Calculate quantities' page for converting imperial measurements to metric. Also, if you're not sure how to calculate the area of a room in square metres, just put the width and length in millimetres into the area calculator, press the button and it'll give you the area of your room in square metres. This calculator is extremely useful where you've got an odd-shaped room - just divide the room up into rectangles, put the measurements into the area calculator and it'll give you the total area of the room.

If you're still not sure about the quantities you need, either give us a ring on 01782 791503 with the details or fax them through to us on 01782 791402, or use the 'Contact Us' link at the bottom of each page and e-mail them through to us, and we'll do all the calculations for you.

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Ordering

You can order by phone, fax, e-mail or through our website, whichever is the most convenient for you. If you are at all concerned about quantities or the items you might need for your installation, we recommend that you phone your order through and we can then make sure that you've got exactly what you need for the job.

We need to check on certain things before going ahead with the order and you will therefore be asked as part of the checkout process that firstly someone will be on hand to unload the goods; secondly that there is suitable access on the roads to the property for a 30' lorry; and thirdly that there is sufficient parking/unloading space outside or nearby. If there are likely to be any problems whatsoever with the delivery, this is the time to let us know as once the goods have been despatched, it may be too late to rearrange things.

Once you have placed your order, we will send you a sales order acknowledgment by e-mail. This will list everything you have ordered together with your address, the delivery address if different, your phone number and any other relevant details. If we have got anything wrong or if you want to change your order, then you need to let us know as quickly as possible.

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Payment

Payment should be made when you place the order. You can pay by cheque, bank transfer, internet banking or through PayPal. Credit and debit cards are accepted over the phone or through our website. Alternatively we can send a PayPal request so that you can enter your cards details and pay through a third party. A PayPal account is not necessary if you want to use this option.

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Delivery

As soon as the goods have been despatched, we send you an e-mail to tell you that they are on their way and when to expect delivery. Wherever possible, we arrange for the driver to phone ahead to let you know roughly what time he is going to be with you.

On delivery you should examine the goods for quality and condition. In the unlikely event that there is any damage or shortage, write the details down on the delivery documentation and then phone us as soon as possible. The sooner you phone and give us the details, the sooner we can get replacement goods out to you.

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Guarantee

All our products are guaranteed from the date of delivery for the period and under the conditions contained in the manfacturer's warranty, details of which can be found on the website. Very briefly, if any goods are found to be defective during the manufacturer's warranty period and providing that the defects haven't been caused by incorrect installation, unsuitable usage or the wrong maintenance procedures, or through the liability of other products or persons, we will either rectify or replace the defective part of the goods or refund a corresponding proportion of the original purchase price in accordance with the manufacturer's warranty. All items should be carefully checked for any visible defects both before and during installation and you should note that any goods which are installed in spite of such defects will not be covered by the warranty.

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Returns

Where you wish to return the goods because you have changed your mind or they are no longer required, we will accept them back in accordance with the terms and conditions of sale relating to that particular product. You will have to pay the transport costs and you should note that in most cases a handling fee will apply.

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And finally

Once you have taken delivery of your order, we'll send you a receipted VAT invoice by e-mail for your records.

Don't forget that we are still here to help out with any problems which might crop up. If this happens and you need help, give us a ring and hopefully we'll be able to sort it out over the phone. If that doesn't work, we can come out to site and show you what to do. If you still cannot do it, we will get someone out to site to do it for you!

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LivLoc Driftwood floor

LivLoc Oak floor

LivLoc Heritage Oak floor

LivLoc Sandstone tile floor


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Antique Oak vinyl floor picture
Heritage Oak vinyl floor picture
Lakeland Oak vinyl floor picture
Mountain Oak vinyl floor picture
Oak vinyl floor picture
Sandstone vinyl floor picture
Slate vinyl floor picture
Heritage Oak vinyl floor picture
Antique Oak vinyl floor picture
FLOORS Direct - 01782 791503
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